| Decision
Making
Inherent in any decision lies some risk.
The "what if" mode can distract an otherwise
good employee from achieving their potential. Traing4Success can show your employees the right
path to effective decision making.
Supervisor
/ Manager Skills
A great supervisor is a most valuable
commodity. Having the respect of associates achieves
many things, none more important than happy and productive
employees. Support, guidance, and effective communication
gain the respect to achieve greatness.
Quality
Assurance
"Your call may be monitored for
quality purposes." Most of us have heard that recording
or something similar. But what does it achieve and how
effective is your QA? Evaluating and coaching skills
that can take an average employee to great heights of
performance.
Employee
Development
Most of us want to grow and be successful
in our job. There are many excellent tools available
to develop employees to be successful in the work place
and better all around people. It is the effective use
of these tools that will achieve a successful program
of developing employees - leading to an increase in
productivity and less turnover.
Developing Policies,
Procedures and Standards
Policies and procedures are
necessary to ensure a smooth running, highly effective
professional company with a great working environment.
Standards are necessary to ensure quality of
call / customer handling and customer service, and
consistently and effectively asking for the sale.
Leadership
Leadership skills come with training
and experience. Leadership by example is a good place
to start.
Effective
Communication
Of the many forms of communication, effective
listening is considered one of the most important. Why?
Because when a customer talks, they expect the associate
to pay attention and take an interest in what they are
saying. When we actively listen to our customers, win-win
situations are created based on confidence, trust and
caring. Traing4Success will train your associates
in the most effective ways to listen and communicate
with your customer to achieve results
Sales
Techniques
"Sales" is an opportunity
for selling or being sold. Employees who are confident
and enthusiastic will consistently seize the opportunity
and be more productive. Effective communication,
product knowledge and having a winning attitude
are the keys to success. At Traing4Success,
we create the mindset to consistently and effectively
ask for the sale.
Telephone
Etiquette
Simply stated, telephone etiquette
is just a matter of being polite and courteous.
The problem is, without constant effort we may slip
into bad habits. This situation is compounded when
we are not aware of our bad habits, nor are we aware
of the effect these habits have on others - namely
our customers and potential customers.
Prioritizing
Tasks
Eliminating the stress of multiple
tasks can turn an average employee into an effective
and productive member of your team.
Handling
Difficult And Irate Customers
Customers are generally upset for
a particular reason. Unless handled properly, they
can quickly turn into lost customers. Successfully
handling irate and difficult customers and situations
is simply an extension of effective communication
and knowing your product. Creating a climate of
trust can turn an irate customer into a satisfied
one.
Interpersonal
Skills
Interpersonal (IP) skills create
the atmosphere for a successful encounter with customers.
That atmosphere can be clear or cloudy depending
on how good our IP skills are. Without excellent
IP skills, it doesn't matter how good our technical
or product knowledge is. Treat customers as you
would like to be treated and exceptional customer
service and sales will follow.
Evaluating
Your Company's Communication Skills
Communication flows from the top.
Employees react positively to being consulted and
included. When managers at all levels consistently
listen to (and take an interest in) their employees,
productivity improves - employees are happy.
World
And Regional Geography
One of the most important and neglected
aspects of the travel industry is location and knowledge
of countries, cities, tourist areas and so on. Success
in the travel industry today requires a good knowledge
of regional or world geography.
Basic
Sabre
Learn travel agency, reservations and ticketing
skills using the leading CRS system.
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here to contact us
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